FAQ’s

Here are some common questions about our iCard memberships.

Memberships

How can I sign up to a membership?

You can come into any of our Centres or it can be done over the phone.

How much are your memberships?

We offer great choice in our membership packages and as a result we are confident you will find something to meet your needs. For more information on membership types and prices please visit our memberships page.

Can I suspend my membership?

We allow our members to suspend their membership for a period of time, at no cost. This is ideal for people who are going away for a period of time, are injured or ill or will be unable to use their membership. This makes it easier for customers to return and you do not need to re-setup your memberships.

If you would like to suspend your membership please fill in our online form.

You must restart your membership on the same day as your direct debit payment and you must specify this in the form. Any questions on suspensions can be directed to the iCard team on 01473 433527.

How can I cancel my membership?

All cancellations must be made 7 days prior to your next Direct Debit payment. If there are less than 7 days to your next direct debit you must cancel the direct debit with your bank directly otherwise payment may still be taken.

If you would like to cancel your membership please complete the online form which will be processed within 24 working hours. You will receive and email to confirm.

For further information please see our Terms and Conditions.

What age do I have to be to get a Young Person iCard?

Anyone aged 17 years and under can apply for an iCard Young Person or iCard Young Person Plus. For further information please see our Memberships and Terms and Conditions.

What is an interim payment?

It’s the portion of the month you pay for before your first Direct Debit is taken to allow you to enjoy the benefits of your membership straight away.

Am I eligible for a concession price? / What concession proof do I need to bring in?

Concessionary prices are available for:

  • Children
  • Students
  • Pensioners
  • Disabled users
  • Financially disadvantaged

Proof of some of these benefits are required to apply for concessionary prices.

We accept the following:

  • Income Support
  • Income based Job Seekers Allowance
  • State Retirement Pension
  • Personal Independence Payments
  • Disability Living Allowance (Mobility and Care Component)
  • Full time students
  • Employment Support Allowance
  • Child Tax Credit (taxable below £15,910)
Can I add my partner or family members to my existing Direct Debit?

Yes you can. You can upgrade your membership at any time to one of our Couple or Family Memberships. Check out our memberships for more information.

What companies do you offer corporate memberships to?

We offer our Corporate Rate to the following Companies:

  • NHS
  • Active Learning Trust
  • Archant Group
  • Army
  • Navy
  • AXA
  • Blue Cross
  • BT
  • Ipswich Borough Council
  • Suffolk County Council
  • Ipswich Port Authority
  • Neptune Marina
  • Ryans
  • Santuary Personel
  • Customer Services Direct
  • Suffolk Fire Service
  • Suffolk New College
  • Suffolk Police
  • Willis
How can I get my company onto the iCard Corporate scheme?

To get your company added on to our iCard Corporate scheme,you need to contact the iCard team on icard.enquiries@ipswich.gov.uk with the following information:

  • Company name
  • How many members of staff you wish to sign up
  • How these memberships will be paid for

Once we  have received this information we will be in contact.

There is a debt on my iCard, how can I pay this?

You can pay this over the counter when you are next in one of our Centres or you can phone any Centre and they will take payment by card. Please note you may be unable to book or use your card if your account is in debt.

How can I book my gym induction?

You can go into or phone any one of our Centres to book your induction.

Do you have a gym only membership?

iCard Gym, is a gym only membership for our Waterfront gym. For more information check out our memberships.

Do you do memberships just for one particular centre?

We pride ourselves on the range of activities available across our centres and this is reflected in our memberships that include access to all of our centres. There are no centre specific memberships, except the iCard Gym membership which is an exclusive gym only membership for our Waterfront gym. For more information check out our memberships.

Do you get discounts on swimming lessons with your membership?

Our memberships don’t offer discounts on swimming lessons but you do get a range of discounts on holiday activities, premium fitness classes and racquet sports. For more information check out our memberships.

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