How can I sign up to a membership?
How much are your memberships?
Can I suspend my membership?
We allow our members to suspend their membership for a period of time, at no cost. This is ideal for people who are going away for a period of time, are injured or ill or will be unable to use their membership. This makes it easier for customers to return and you do not need to re-setup your memberships.
If you would like to suspend your membership please fill in our online form.
You must restart your membership on the same day as your direct debit payment and you must specify this in the form. Any questions on suspensions can be directed to the iCard team on 01473 433655.
How can I cancel my membership?
All cancellations must be made 7 days prior to your next Direct Debit payment. If there are less than 7 days to your next direct debit you must cancel the direct debit with your bank directly otherwise payment may still be taken.
If you would like to cancel your membership please complete the online form which will be processed within 24 working hours. You will receive and email to confirm.
For further information please see our Terms and Conditions.
What age do I have to be to get a Young Person iCard?
What is an interim payment?
Am I eligible for a concession price? / What concession proof do I need to bring in?
Concessionary prices are available for:
- Disabled users
- Financially disadvantaged
Proof of some of these benefits are required to apply for concessionary prices.
We accept the following:
- Universal Credit
- Income Support
- Income based Job Seekers Allowance
- State Retirement Pension
- Personal Independence Payments
- Disability Living Allowance (Mobility and Care Component)
- Full time students
- Employment Support Allowance
- Child Tax Credit (taxable below £15,910)
Can I add my partner or family members to my existing Direct Debit?
What companies do you offer corporate memberships to?
We offer our Corporate Rate to the following Companies:
- Active Learning Trust
- Archant Group
- Blue Cross
- Ipswich Borough Council
- Suffolk County Council
- Ipswich Port Authority
- Neptune Marina
- Santuary Personel
- Customer Services Direct
- Suffolk Fire Service
- Suffolk New College
- Suffolk Police
How can I get my company onto the iCard Corporate scheme?
To get your company added on to our iCard Corporate scheme,you need to contact the iCard team on firstname.lastname@example.org with the following information:
- Company name
- How many members of staff you wish to sign up
- How these memberships will be paid for
Once we have received this information we will be in contact.