Here are some common questions about our iCard memberships.
How can I sign up to a membership?

The best way to sign up to our memberships is online. To sign up click here.

How much are your memberships?
We offer great choice in our membership packages and as a result we are confident you will find something to meet your needs. For more information on membership types and prices please visit our memberships page.
Can I suspend my membership?

We allow our members to suspend their membership for a period of time, at no cost. This is ideal for people who are going away for a period of time, are injured or ill or will be unable to use their membership. This makes it easier for customers to return and you do not need to re-setup your memberships.

If you would like to suspend your membership please fill in our online form.

You must restart your membership on the same day as your direct debit payment and you must specify this in the form. 

How can I cancel my membership?

All cancellations must be made 7 days prior to your next Direct Debit payment. If there are less than 7 days to your next direct debit you must cancel the direct debit with your bank directly otherwise payment may still be taken.

If you would like to cancel your membership please complete the online form which will be processed within 24 working hours. You will receive and email to confirm.

For further information please see our Terms and Conditions.

What age do I have to be to get a Young Person Plus iCard?

Anyone aged 17 years and under can apply for an iCard Young Person Plus. For further information please see our Memberships and Terms and Conditions.

What is an interim payment?
It’s the portion of the month you pay for before your first Direct Debit is taken to allow you to enjoy the benefits of your membership straight away.
Am I eligible for a concession price? / What concession proof do I need to bring in?

Concessionary prices are available for:

  • Children
  • Students
  • Pensioners
  • Disabled users
  • Financially disadvantaged

Proof of some of these benefits are required to apply for concessionary prices.

We accept the following:

  • Universal Credit
  • Income Support
  • Income based Job Seekers Allowance
  • State Retirement Pension
  • Personal Independence Payments
  • Disability Living Allowance (Mobility and Care Component)
  • Full time students
  • Employment Support Allowance
  • Child Tax Credit (taxable below £15,910)
There is a debt on my iCard, how can I pay this?

To pay a debt please phone us on 01473 433655 and we will take payment over the phone. Please note at this time we cannot take payments in centres.

How can I book my gym induction?

When you sign up to a gym membership you will be given a Health Commitment Statement to read and accept. You will not need an induction as a result.

If you are a Young Person + member and want an induction, please contact the centre on 01473 433655 or visit the centre to book and ensure you bring a signed PJ form by a parent/guardian with you to the induction. 

Do you have a gym only membership?

Yes we are now offering gym only memberships which gives you use of all our gyms. For more information go to our Memberships page.

Do you do memberships just for one particular centre?

We pride ourselves on the range of activities available across our centres and this is reflected in our memberships that include access to all of our centres. There are no centre specific memberships. For more information check out our memberships.

Do you get discounts on swimming lessons with your membership?

No our iCard memberships don’t give you discounts on swimming lessons.

Do you offer any memberships for the armed forces?

Booking Card Military – This membership offers free swimming and Gym use at Crown Pools between 9am – 5pm Monday to Friday and at anytime within our working hours at the weekend and FREE use of our Gym during our opening hours at Whitton & Gainsborough Sports Centres.

Booking Card Military is available to those serving in the armed forces and partners of those serving in the armed forces.

This is not available to retired armed forces personnel.

You will be asked to present your Troop ID badge to qualify for this membership type.

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