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Terms and Conditions

iCard Memberships

General

A. The iCard is a booking and payment system used by Ipswich Borough Council (the Council) at its leisure facilities. It does not give you priority over other users or any extra rights to use the facilities. You can only use the facilities when they are available and open to the public to use. For some activities (e.g. the Council’s Gyms), you must complete an induction or agree to the Council’s Health Commitment Statement before you will be allowed to use the equipment. 

B. The Council can change the opening hours and add or remove facilities from the iCard scheme at any time. A current list of facilities and their opening hours is available online at www.ipswichfit.co.uk or from the centres. 

C. The iCard is not transferable – it can only be used by the person to whom it was issued. As a member, you agree to have your photo taken for ID purposes. 

D. The iCard belongs to the Council. You must return it to the Council if asked to do so by a member of staff. You must present your iCard or swipe it through any fast-track turnstiles or security door every time you use the Council’s leisure facilities. Failure to do so may result in entry to the facility being refused. If you do not show your iCard at the time of payment, then you may be charged the full rate. 

E. If you lose your iCard or it is stolen, please inform the Council as soon as possible. The Council will cancel your old iCard and issue a replacement. There is an administration fee of £3 to cover the costs of issuing a replacement for a lost or stolen iCard. 

Payment

A. If you have a monthly membership iCard, then you must pay monthly in advance.

B. If you owe the Council any money on your iCard, the Council may suspend or cancel your iCard. 

C. The Council can change the charge structure and the level of charges at any time. If you pay monthly by Direct Debit, the Council will write to inform you about the change at least 10 days in advance of your next instalment.Those holding annual membership will not be affected by changes made mid-year

D. The responsible adult who signs an iCard application for children under the age of 16 will be responsible for ensuring that all unpaid charges incurred on that card are paid in full.

Booking/Cancellation

A. Some activities are bookable in advance and the Council recommend booking to avoid disappointment. If payment for an activity is required, this payment must be made in full at the time of booking. You can book activities online, by phone or in person. There is no extra charge for making a booking, however, the Council do operate a cancellation policy as detailed below: 

i. Members will receive a full refund for any fee paid for an activity when cancelling with more than 24 hours’ notice of the start time of the booking. 

ii. Activity payments will not be refunded when cancelling with less than 24 hours’ notice of the start time of the activity booking. The Council may, in its absolute discretion, refund charges if the Council believe you have a genuine reason for cancelling with less than 24 hours’ notice.  

iii. Direct Debit or Pay monthly members that haven’t paid for their activity can only cancel a booking by one of the following mechanisms:
a) Through their online profile which can be found on the booking portal
b) By phone

iv. Booking cardholders that have booked on a ‘pay as you go’ basis or members that have paid for their activity can only cancel a booking by one of the following mechanisms:
a) Through the online booking cancellation form.
b) By phone.

 

Activity

A. The Council reserve the right to change a fitness class to a suitable alternative in the case of staff absence or illness. The Council will only cancel a class if the Council are unable to provide the same or a suitable alternative class. The Council is not obliged to refund any part of your membership due to cancelled activities. 

B. All course and class bookings must be made in advance of the course or class starting. A course or class place is not guaranteed until payment is made in full. 

C. Persons that make a booking under their iCard are expected to participate in that activity, unless cancelled in accordance with the cancellation policy above. Failure to participate in that activity may result in the activity being cancelled at short notice, other members of the group being refused access and your membership being cancelled or suspended. 

D. Young people under the age of 16 are not permitted to use the free weights in any of the Council’s Gyms. Failure to abide by this may result in your access to Gyms being removed. 

Ending the Agreement

A. You can cancel your iCard at any time but, if you pay by Direct Debit, you must submit your online cancellation request at least 7 days before the date your Direct Debit leaves your account in order to enable the Council time to process the cancellation.  

B. If you hold a monthly membership, you will be charged on the basis of a full month’s use. You cannot pay for part of a month. 

C. All 12-month contracts and Annual memberships are non-refundable and cancelling before the end of the period will not result in a refund. Your membership will still be valid to use during this period.

D. To cancel your iCard, please complete the cancellation form online at www.ipswichfit.co.uk 

E. The Council can end the agreement or suspend your iCard with immediate effect if:  

i. you don’t keep to the terms of this agreement  

ii. you owe the Council money  

iii. you persistently fail to honour bookings you make, or  

iv. you misuse or behave badly at Council facilities 

F. The Council can end the agreement by giving you one month’s notice if:  

i. the Council decide to end the iCard scheme or withdraw iCards of the type you hold; or

ii. you have a student or concessionary iCard and you no longer meet the eligibility criteria. 

Online Bookings

General
  1. The person registering for and making online bookings must be the registered iCard member for the iCard being used. iCards are not transferable.
  2. The actual iCard holder must be attending the activity booked.
  3. The standard iCard membership Terms and Conditions apply.
  4. The discovery of any false information leading to the issue of the iCard and subsequent bookings may result in its cancellation.
  5. iCards remain the property of Ipswich Borough Council.
  6. Ipswich Borough Council reserves the right to amend, withdraw and/or update the Terms and Conditions of the iCard at their discretion.
Payment
  1. All bookings must be paid for upon booking. If you do not register your attendance at reception for a booked activity, the booking will be logged as ‘failed to attend’. This may affect your iCard membership.
Booking/Cancellation

Booking cancellation requests can be made online. Members that haven’t paid for their booking can only cancel their booking by one of the following mechanisms:
a) Through their online profile which can be found on the booking portal
b) By phone

Booking cardholders that have booked on a ‘pay as you go’ basis or members that have paid for their booking can only cancel a booking by one of the following mechanisms:
a) Through the online booking cancellation request form.
b) By phone.

You will be eligible for a full refund if you cancel with more than 24 hrs notice. Failure to cancel with more than 24 hrs notice will mean you will lose your payment.

Activity
  1. All players for racquet sports must report to reception prior to playing to register their attendance (monthly paid members). All racquet sport bookings must be paid for in advance.

Junior Code of Conduct

Clubs & Activities

When attending junior clubs and activities you must follow the below rules:

 

  1. Play within the rules and respect your coach and the decisions they make.
  2. Respect each other.
  3. Arrive on time, as a warm-up is essential for your safety.
  4. Wear suitable clothing, remove jewellery and tie back long hair.
  5. Be aware that bullying, swearing and disruptive behaviour will not be tolerated.
  6. Do not take food or drinks onto the playing area.
  7. Advise your coach of any illnesses or injuries you may have.
Trampolining

As well as following the above rules for clubs and activities, you must:

 

  1. Wear socks.
  2. Only use trampolines when the coach has given permission.
  3. Not swing or go under the trampolines or end deck.
  4. Stand beside the trampoline whilst waiting for your turn, if children are too small, their adult should do this.
  5. Watch the performer and pay attention to your coach.
  6. Not run around the hall.

Child Swim Free Voucher

Voucher T&Cs
  • The Child Swim Free voucher must be redeemed before the use by date stated on the voucher.  
  • The Child Swim Free voucher can only be redeemed when accompanied by a paying adult.  
  • The Child Swim Free voucher can only be redeemed by 1 child per voucher.  
  •  The Child Swim Free voucher can only be redeemed once per child.  
  • The Child Swim Free voucher is only redeemable for swimming only.   
  • The Child Swim Free voucher is for use at Crown Pools only. 
  • The Child Swim Free voucher must be shown at reception to gain admittance. 
  • The Child Swim Free voucher has no cash value. 
  • The kids swim free voucher cannot be used in conjunction with any other offer

New Year

Promo T&Cs
  1. Our normal iCard Terms and Conditions apply. These can be found at https://www.ipswichfit.co.uk/icard-terms-and-conditions/
  2. This offer is only available on the Swim, Gym and Classes Membership type priced at £38.50.
  3. You will pay 2 months at £38.50 followed by a free month, this will then continue onto a rolling membership at £38.50 per month.
  4. This offer is open to new iCard customers or any customer that ended their previous membership before 31st October 2023
  5. This offer is available to purchase in Centre, over the phone, or online by using promotion code NY24SGC.
  6. This promotion requires an initial payment which will cover the chosen duration of your membership. This must be paid upon purchase of the membership.
  7. These offers are available to purchase from Monday 1st January 2024 to Wednesday 31st January 2024 inclusive.
  8. Upon purchase you will need to confirm what date the membership should start on (excludes online purchases) up to 31st January 2024.
  9. Online purchases start on the day of purchase.
  10. Your chosen promotion type will only be valid for 3 months.
  11. No refunds can be offered on these membership types.
  12. When signing up to these offers you are entitled to the Refer a Friend offer, meaning once you are a member, you can refer friends onto any of our memberships or promotions and you will receive a free month once they have completed 3 months of paid membership. Full details can be found at https://www.ipswichfit.co.uk/offers/
  13. For any queries on this offer please contact the iCard team on 01473 433655 and select Option 1.
  14. The offer can be withdrawn at any time.

 

Upgrade a Swim only membership type for 3 months no charge

  1. Our normal iCard Terms and Conditions apply. These can be found at https://www.ipswichfit.co.uk/icard-terms-and-conditions/
  2. This offer is only available to existing members on the swim only membership which include swim only & swim only concession.
  3. You will continue to pay £29.00 or £21.75 there will be no payment change.
  4. This can be set up at any centre on the phone, email or online though MyIpswichfit
  5. Only 1 upgrade per membership
  6. Choose from a Gym or Class upgrade only.
  7. Can be set up from any date in January but must be taken by 31st January 2024
  8. These offers are available to purchase from Monday 1st January 2024 – Wednesday 31st January 2024 inclusive.
  9. Upon purchase you will need to confirm what date the upgrade should start on up to 31st January 2024.
  10. Your chosen upgrade will only be valid for 3 months.
  11. When signing up to these offers you are entitled to the Refer a Friend offer, meaning once you are a member, you can refer friends onto any of our memberships or promotions and you will receive a free month once they have completed 3 months of paid membership. Full details can be found at https://www.ipswichfit.co.uk/offers/
  12. For any queries on this offer please contact the iCard team on 01473 433655 and select Option 1.
  13. The offer can be withdrawn at any time.
  14. Normal cancellation terms apply

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