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myIpswichFit Linked Members

Existing MemberNew to myIpswichFit

myIpswichFit now allows members to link accounts using the same email address. This process allows parents/guardians to easily manage their children’s accounts when managing memberships and booking activities. 

 

Use the buttons below to take you to the relevant section based on your history with myIpswichFit.

Existing iCard holder with a myIpswichFit account

FAQ's
If your child already has an iCard and uses myIpswichFit to book activities online you do not need to do anything. If eligible your child’s iCard will be converted to a Summer Holiday iCard from 18 July and you can continue to book online through their existing account. This is applicable to customers who:

  1. Are existing Young Person and Young Person + Direct Debit iCard members
  2. Are existing iCard Booking card holders and access activities on a pay as you go option

iCard holder without a myIpswichFit account

FAQ'sSign up here
If you have either an iCard Bookings card for your child or had a Summer Holiday iCard last year but didn’t register for online booking then you can register for a myIpswichFit account by:

  1. Sign up for a myIpswichFit account by clicking here.
  2. Complete the form using the parent/guardian details. You will receive a confirmation upon completion.
  3. Login to your myIpswichFit account here.
  4. Go to My Linked Members and Add New Linked Person.
  5. Enter your child’s details. You do not need an email address as it will be linked to yours.
  6. Go to Purchase Membership, click on Linked Members and select your child
  7. Select the Summer Holiday iCard and click Buy Now
  8. Go to the basket and complete the process. You will receive an email confirmation and will see the completed membership in My Payments.
  9. Your child is set up and ready to book from 18 July 2022.

Parent / Guardian with a myIpswich Fit account

FAQ'sAdd a Linked Member
  1. Login to your myIpswichFit account
  2. Go to My Linked Members and Add New Linked Person.
  3. Enter your child’s details. You do not need an email address as it will be linked to yours.
  4. Go to Purchase Membership, click on Linked Members and select your child
  5. Select the Summer Holiday iCard and click Buy Now
  6. Go to the basket and complete the process. You will receive an email confirmation and will see the completed membership in My Payments.
  7. Your child is set up and ready to book from 18 July 2022.

Never held an iCard or myIpswichFit account

FAQ'sSign up here
  1. Sign up for a myIpswichFit account by clicking here.
  2. Complete the form using the parent/guardian details. You will receive a confirmation upon completion.
  3. Login to your myIpswichFit account here.
  4. Go to My Linked Members and Add New Linked Person.
  5. Enter your child’s details. You do not need an email address as it will be linked to yours.
  6. Go to Purchase Membership, click on Linked Members and select your child
  7. Select the Summer Holiday iCard and click Buy Now
  8. Go to the basket and complete the process. You will receive an email confirmation and will see the completed membership in My Payments.
  9. Your child is set up and ready to book from 18 July 2022.

Watch our short How-To guide to see how you can link new members to your account.

Still unsure on the process?

Complete our contact form below and a member of our iCard team will assist you.
Contact us

Frequently Asked Questions

Eligibility
Who is eligible?

Anybody aged 5 – 16* years old during the Summer Holidays (Are in Reception – Yr 11 in the 2021/2022 academic year). Your date of birth must fall between 1st September 2005 – 31st August 2017.

PLUS 

 A resident OR in foster care within the borough of Ipswich in the postcode areas of IP1, IP2, IP3 or IP4  

OR  

Home educated/go to one of our eligible schools (See list below). 

Eligible Schools:
Alderwood Academy
Brittania Primary
Broke Hall Primary
Castle Hill Prim/Jnr
Chantry Academy
Cliff Lane Primary
Clifford Road
Copleston High
Dale Hall Primary
Gusford Primary
Halifax Primary
Handford Hall Primary
Hillside Primary
Ipswich Academy
Morland Primary
Murrayfield Primary
Northgate High
Ormiston Endeavour
Parkside PRU
Pipers Vale Primary
Ranelagh Primary
Ravenswood Primary
Rosehill Primary
Rushmere Hall Primary
Sidegate Lane Primary
Sir Bobby Robson School
Springfield Infant
Springfield Jnr
Sprites Primary
St Albans High
St Christophers
St Helens Primary
St Johns CEVAP
St Margarets Primary
St Marks Primary
St Marys Primary
St Matthews Primary
St Pancras Primary
Stoke High School
Stone Lodge Academy
The Bridge Primary
The Oaks Primary
The Willows Primary
Thomas Wolsey
Westbourne Academy
Westbridge Academy
Whitehouse Primary
Whitton Primary

Not Eligible?
Don’t worry you can still access this whole programme when you purchase a Young Person iCard for £14.50 (without the gym) or £17.50 (with the gym) per month.
Sign Up
How can I apply?
Existing iCard holders can apply for the Summer Holiday iCard via our online portal myIpswichFit.

Please note your details will need to match what we have on your iCard account – if you need to change any details before registering please contact us.

If you don’t have an iCard you can apply here.

Once you’ve created your account, go to ‘Purchase Membership’ and use the filters to find ‘Summer Holiday iCard’. Follow the process to purchase the membership. You will then be able to start booking your activities from Monday 18th July. 

On your first visit to our Centres you must bring proof of your address and an acceptable form of ID for the child. Under 13s should be accompanied by an adult when collecting their card. Photos will be taken of the children and stored securely on our system for security purposes. All iCard holders must have photos taken and refusal to have a photo taken will mean your child will be unable to access the Summer Holiday iCard. 

What if I already have a Young Person iCard?

If you already have an iCard you do not need to sign up for the Summer iCard, your existing iCard will still be valid and you can use the same card. We will automatically convert it to a Summer Holiday iCard.

All current monthly Young Person members will be emailed/written to with further details. If you are a pay monthly member and meet the eligibility criteria outlined in these FAQs then we will not be taking a Direct Debit payment from you in August and the remaining Summer Holiday icard entitlement will be deducted from your September Direct Debit payment.  You do not need to do anything more on this and it will be done automatically. An email/letter providing details of this will be sent to you prior to the holidays.

Booking Online

If you’ve not booked online since January 2021 you will need to register for our new online portal myIpswichFit here with your iCard Number, D.O.B and email address. Please note, that these must match the details on your iCard – if you need to change any details such as your email address, please contact us here. 

If you are already registered you can start booking your activities online from Monday 18 July here.

Full instructions on adding linked members to your accounts can be found here.

What if I had a Summer Holiday iCard in 2021?

Anyone that received a Summer Holiday iCard in 2021 and meets the eligibility criteria will automatically be enrolled in the scheme. You will receive an email or letter regarding this.  If you have lost your card from 2021, we will issue you with a new one. You just need to collect this from a centre of your choice.  

Additionally, if you currently have an iCard and meet the eligibility criteria, you will automatically be issued a Summer Holiday iCard membership and will receive an email or letter confirming this. 

If you’ve not booked online since January 2021 you will need to register for our new online portal myIpswichFit here with your iCard Number, D.O.B and email address. Please note, these must match the details on your iCard – if you need to change any details such as your email address, please contact us here.

 

Booking
Does my iCard guarantee that I can take part in an activity?

No, all activities will be on a first-come, first-served basis. All activities (except swimming) can be booked seven days in advance to avoid disappointment, please check www.ipswichfit.co.uk/summerholidayicard for further details. 

All activities must be booked online prior to arrival, bookings can be made over on myIpswichFit.

Book ahead policy
All sessions are bookable up to seven days in advance. You can book your place online on myIpswichFit.
Non-attendance at pre-booked activities

If you fail to attend an activity on more than two occasions for which you have made a booking with us and not notified us, your membership will be immediately suspended. You can cancel a booking for an activity at any time by contacting one of the Centres, we ask that you provide as much notice as possible to allow us enough time to re-let the space.

Do you ever ask for ID?
We have the right to ask for ID. The iCard entitles only the person named when it was activated to participate in the appropriate activities at Ipswich Borough Council facilities. 
Cancellation
Activities can be cancelled online via myIpswichFit – just go to ‘Manage my Bookings’. If you have paid for your activity, please complete a ‘Cancellation and Refund Request form’ which can be found at https://www.ipswichfit.co.uk/manage-your-booking/
Intensive Swimming Lessons

To book any of our intensive swimming lessons, please fill out our online contact form here.

A member of our Swimming Lessons team will then be in contact with you to book your sessions.

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