myIpswichFit is our online system, providing a user-friendly one-stop-shop for managing your bookings, memberships, and more. 

If you don’t currently have an iCard with us, you can register through myIpswichFit here.

It’s simple to do – all you need is your personal details including an email address. 

You will automatically be issued a free Booking Card membership which you can use to access our facilities on a pay-per-session basis. If you would like to convert this to one of our monthly or concession options, please go to ‘purchase membership’ on the members’ homepage once logged in to myIpswichFit.

To register for myIpswichFit as an existing iCard holder you will need your iCard number and your Date of Birth. If you don’t have your iCard number, or the system does not recognise the details you’re inputting, please contact us here – www.ipswichfit.co.uk/contact-us – a member of our team will then assist you.  

Upon registration to myIpswichFit all users are automatically issued a Booking iCard, giving you access to our facilities on a pay-per-session basis. If this is the membership type you require, you do not need to do anything more and you are ready to book your activities.  

Select ‘purchase membership’ on the members homepage if you wish to add a monthly membership.

No – To make any changes to your Membership please contact by clicking here.

Each member will need their own myIpswichFit account to be able to book their activities. Please note each email address can only be registered once with myIpswichFit, so each individual user will need their own email address.  

If you are an existing member you can link your partner/children onto your account and then you will be able to book their activities. If you are unsure on how to do this then please contact  us by clicking here.

If you are new to Ipswich Fit then once you have set up your account > add linked member will enable you to add in your partner/child. Each one needs to added separately, you do not need to add in the email address.

Yes, you can update your details on the Members homepage by going to ‘Manage My Details’. 

Yes – you can change your email address by logging into myIpswichFit and selecting ‘Manage My Details’ then ‘Change My Email Address’. A confirmation link will be sent to your new email address. 

Members can cancel free sessions (i.e. no-cost activities that are included in your membership) by going to ‘Manage My Bookings’ on the Members Homepage. Please note if you have paid a fee for your activity and you have given the required 24 hours, you will need to complete a cancellation and refund request by going to https://www.ipswichfit.co.uk/manage-your-booking/  

Yes, you can pay your outstanding debts with Ipswich Fit by going to Outstanding Payments on the Members Homepage. If you believe you have a debt appearing on your account incorrectly, please contact us by going to www.ipswichfit.co.uk/contact-us 

You can collect your iCard from one of our Centres when you first visit. Just speak to a member of our team at reception who will check your details and issue your iCard. You will then be able to use your iCard to swipe through our turnstiles and doors (if your membership gives you access) 

Bookings are available online and over the phone up to 7 days in advance, with bookings for the following week becoming available from midnight.  

Go to ‘Log In’ then select ‘Forgot Password’ and input your email address. You will then be emailed a link to reset your password. 

No – these changes will be automatically reflected in your online account so you can just continue to use the same username and password. 

Yes- If you know which lesson you require please use the following link here. Once you have booked onto lessons you can also use the same link to view progress.