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ALL OUR FACILITIES ARE CLOSED IN LINE WITH NATIONAL RESTRICTIONS

COVID-19 UPDATE

A new national lockdown is now in place across England. You must stay at home and follow the national rules and restrictions.

This means that our sport and leisure facilities will be closed until further notice.

This includes indoor and outdoor facilities at Whitton and Gainsborough sports centres, Crown Pools, Fore Street Pool and Ransomes Sports Pavilion.

We look forward to welcoming you back when it is safe to do so.

Frequently asked questions

Our FAQs are the quickest way to find answers to your questions.

Haven’t found what you’re looking for? Contact us using our online enquiry form and we’ll get back to you as soon as we can.

Memberships

What will happen to my membership when the facilities close on 26 December?

If your direct debit payment is due to go out on 1 January, this has been reduced to £0 so you won’t pay for January. Depending on future government announcements anyone whose direct debit comes out on 15 January will be reduced to £0. 

Members do not need to do anything – these changes will be made automatically. Please do not cancel your Direct Debit at the bank or cancel with us because if you do, you will not be able to use your iCard when we re-open and will be required to re-register. This may delay your return to the leisure facilities.

All members will be contacted directly about their memberships.

Will my membership restart automatically when you re-open?

We will restart your membership payments once we have a confirmed re-opening date, unless you tell us not to.

Bookings and Hirings

I had an activity booked but now the facilities are closed. Will I get a refund?

All activities booked after 26 December will be cancelled. All customers that had bookings after 26 December will be contacted directly about their booking.

If you have paid for an activity you will be given the option of receiving a voucher or a refund. The voucher can be redeemed for the same session type once we reopen our facilities.

I am part of a club/group and we have a regular booking at your Swimming Pools / Sports Centres. What will happen to my booking?

All indoor regular bookings and outdoor adult bookings for after 26 December will be cancelled until further notice. All customers will be contacted directly about their booking.

All outdoor under 18 bookings will be contacted directly about their booking. 

Your invoice will be automatically adjusted, and you will be contacted once a reopening date has been confirmed.

I have booked one of your facilities as a one-off hiring. Will I receive a refund?

Customers that have a one-off hiring due to take place after 26 December will be contacted to rearrange or refund the booking.

Swimming Lessons

What will happen to my swimming lesson direct debit?

Your Direct Debit payment on the 1 January will be reduced to £0. Your direct debit will restart when swimming lessons resume.

All one-off lessons booked after 26 December will be cancelled and member of the team will be in touch to re-arrange.

Customers do not need to do anything – these changes will be made automatically. Please do not cancel your Direct Debit at the bank or cancel with us because if you do, you will not be able to attend your swimming lessons when we re-open and will be required to re-book. This may result in you losing your place.

All customers will be contacted directly about their lessons and payments.

Training Courses

I have booked a First Aid / NPLQ course. Will this still be taking place?

All customers booked onto courses during this period will be contacted directly.

Contact Us

Haven’t found what you’re looking for? Contact us using our online enquiry form and we’ll get back to you as soon as we can.

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