fbpx

Our facilities are starting to re-open

We can’t wait to see you!

We’ve been working hard to make our sports and leisure facilities Covid-Secure and have now kick started a phased re-opening.

You will need to pre-book and pre-pay for all activities online before you visit.

Things are going to be a bit different, but our welcome is still the same.

Are you a member? Find out how to restart your membership.

Phased opening dates, facility opening times and available activities

Whitton Sports Centre - Open

Offering a limited fitness class programme, gym slots (60 minutes), badminton court bookings and 3G pitch hire.

The centre is open from 4pm – 10pm, Monday to Friday

We are piloting the safe operation of Whitton Sports Centre and will extend opening hours once we are satisfied that this can be done safely.

    Fore Street Pool - Open

    Offering limited public lane swimming (45 minute slots) and club/private hire.

    View the public lane swimming timetable for opening times. 

    Crown Pools – Open

    Offering club hire, Gym slots (60 minute slots), Swimming lessons.

    From Tuesday 22nd September – Public Lane Swimming (45-minute slots)

     View the public lane swimming timetable for opening times. 

    Gainsborough Sports Centre – Opening TBC

    This facility will remain closed until further notice. We are piloting the safe operation of Whitton Sports Centre before opening Gainsborough.

    Updates will be posted here as reopening dates are known.

    Northgate Sports Centre – Opening TBC

    This facility will remain closed until further notice. We are piloting the safe operation of Whitton Sports Centre before opening Northgate.

    Updates will be posted here as reopening dates are known.

    Online Bookings

    You will need to pre-book and pre-pay for all activities online before you visit, including classes, gym slots and lane swimming.

    Pay-as-you-go customers will need to sign up for a free Booking iCard to do this. Payments and bookings will not be taken in our facilities.

    Frequently asked questions

    Our FAQs are the quickest way to find answers to your questions.

    Haven’t found what you’re looking for? Contact us using our online enquiry form and we’ll get back to you as soon as we can.

    Re-opening

    When will your facilities re-open?

    Whitton Sports Centre, Fore Street Pool and Crown Pools will re-open with a limited range of services from Monday 17 August. Please see above for opening times and details on what’s available at each facility.

    As this is a phased re-opening, our other facilities will remain closed until further notice. Updates will be posted here as re-opening dates are known

    What are your opening hours and will they change?

    We will temporarily reduce the opening hours at our facilities to allow for additional cleaning to take place. We will keep these hours under review and adjust them when we are satisfied that this can be done safely.

    Opening times will vary by facility. All up-to-date opening times will be listed under the relevant facility tab above.

    What activities will be returning?

    From Monday 17 August we will be offering:

    • A limited fitness class programme, gym slots, badminton court bookings and 3G pitch hire at Whitton Sports Centre
    • Public lane swimming slots and club/private hire at Fore Street Pool
    • Club hire at Crown Pools

    From Monday 24 August we will be offering all of the above as well as:

    • Gym slots and swimming lessons at Crown Pools

    Available activities will vary by facility. All available activities will be listed under the relevant facility tab above.

    You will need to pre-book and pre-pay for all activities online before you visit.

    What is the next phase of re-opening?

    The timing and detail of the next phase of re-opening will be determined by the outcome of phase one. We will review the measures and usage in place and use that to inform future plans.

    Are memberships now available to buy?

    Our facilities are starting to re-open and memberships are now available to buy.

    As part of our phased re-opening, the services we offer will be different from before, to reflect this we will be changing our memberships.

    Find out more and sign up to one of our new memberships today.

    COVID-SECURE MEASURES

    What additional cleaning and safety measure are you putting in place?

    The health and wellbeing of customers and staff is our top priority, so we have been working hard to make our facilities Covid-Secure.

    Changes will be made to how we operate as guidance is updated. The measures we have taken include, but are not limited to, the following:

    • All customers must book their visit in advance
    • Staff have been trained in new ways of working
    • Installed a new air ventilation system
    • To maintain social distancing, we have implemented a one-way system and signage and floor markers have been installed to guide customers around the facilities
    • Reduced capacity for classes and gym sessions
    • Hand sanitiser stations have been installed throughout the facilities
    • Cleaning stations have been installed in our gyms to enable customers to wipe equipment down before and after use
    • Removed and spaced out gym equipment to enable social distancing
    • Enhanced cleaning – we have allowed time between each session to enable staff to fully clean and santise equipment
    Will you notify me if you think I may have been in contact with a person who has tested positive for Covid-19 whilst at your facilities?

    We will be complying with the NHS Test and Trace service, which means that you might be contacted if you have come into contact with a person at our facilities who has tested positive for Covid-19.

    Your Membership

    Will I still be charged the same price for my membership?

    As part of our phased re-opening, the services we offer will be different from before, to reflect this we will be changing our memberships.

    You will now have full control over your membership and only pay for the services you want.

    Don’t worry if you’re not ready to return – all memberships will remain frozen until you are.

    When you’re are ready to return, here’s what you need to do:

    Step 1

    Go to our membership site and log in as an existing member using your iCard number and date of birth.

    Step 2

    Select the membership type that best suits you and includes the activities you want to access – Gym, Swimming, Fitness Classes.

    If you are eligible for a concession membership, you can choose the concession option.

    Once you have selected your membership, made the interim payment and completed the form that’s it! We’ll update our records and you’ll receive a confirmation email with details about your new membership.

    Need to update you direct debit or personal details? Simply, edit the relevant fields before submitting your choice.

    If you have any queries regarding your membership and previous payments, you can contact us using our online form.

    I pay for my membership by monthly direct debit. When will this restart?

    All Direct Debits will remain at zero until you are ready to return.

    As part of our phased re-opening, the services we offer will be different from before, to reflect this we will be changing our memberships.

    You will now have full control over your membership and only pay for the services you want.

    Don’t worry if you’re not ready to return – all memberships will remain frozen until you are.

    When you’re are ready to return, here’s what you need to do:

    Step 1

    Go to our membership site and log in as an existing member using your iCard number and date of birth.

    Step 2

    Select the membership type that best suits you and includes the activities you want to access – Gym, Swimming, Fitness Classes.

    If you are eligible for a concession membership, you can choose the concession option.

    Once you have selected your membership, made the interim payment and completed the form that’s it! We’ll update our records and you’ll receive a confirmation email with details about your new membership.

    Need to update you direct debit or personal details? Simply, edit the relevant fields before submitting your choice.

    If you have any queries regarding your membership and previous payments, you can contact us using our online form.

    I’m not ready to return yet/I’m still shielding. Can I suspend my membership?

    Don’t worry if you’re not ready to return – all memberships will remain frozen until you are.

    If you’re unable to return, there’s nothing more you need to do as we will not restart your payments until you request to restart your membership.

    I paid for my monthly membership in March – will I receive a refund for this?

    All monthly members were written to in April and given the option of a refund or a reduction on their first direct debit for when our facilities reopened. If you wish to receive a refund, please submit your request via our online enquiry form. Alternatively, we will deduct the refund from your first direct debit when you request to restart your membership.

    Please note, customers that paid via direct debit on 1 March will receive a partial refund equal to the period of 17 – 31 March. Customers that paid their direct debit on 15 March will receive a full refund for that payment.

    I'm trying to sign up for a membership online, but when I reach the payment screen an error message appears?

    This may be due to a technical issue we currently have with our Online Memberships system. You will need to clear your internet cache by following these instructions. Once this process is complete you should find the membership sign-up process works. If this still isn’t working please complete our online enquiry form and a member of our team will contact you. 

    I paid for an Annual membership before you closed your facilities in March. Can I restart this now?

    We are currently unable to offer Annual memberships. Previous Annual members will need to select one of our new membership options online by going to ‘Sign Up’, then selecting ‘Existing Member’ and inputting their Date of Birth and Card Number. ‘Add New Membership’ can then be selected to choose one of our membership options. Members that are owed a refund for their previous annual membership will be refunded the amount equal to the period of 17th March 2020 – their membership expiry date. You can request this refund by contacting us online, or a member of our team will contact you when you choose your new membership option. 

    BOOKINGS

    Will I be able to access my favourite activities as normal?

    To maintain social distancing, we have had to reduce facility capacities and implement a booking system.

    You will now need to pre-book and pre-pay for all activities online before you visit, including gym, swimming, courts and classes. Pay-as-you-go customers will need to sign up for a free Booking iCard to do this.

    Payments and bookings will not be taken in the facilities.

    How will the book ahead policy work?

    Booking availability will be limited and spaces may be booked up quickly. Therefore, we strongly encourage customers to pre-book their activity up to 7 days in advance. Make an online booking.

    Payments and bookings will not be taken in the facilities.

    I’ve never booked online. How do I do it?

    To book online you either need a valid membership or a Bookings iCard.

    Don’t have either?

    Once you have your iCard, you need to set up your online account by following these simple steps:

    Step 1: Go to our booking site and click ‘Register’ in the top right-hand corner of the page.

    Step 2: Choose a Username and fill in your details. Please note the email address and date of birth needs to be the same one registered on your iCard account. Your member number can be found in the confirmation email you received when you signed up for your iCard. It is different to your iCard number.

    Step 3: Click register.

    Step 4: Once you have successfully registered, you will receive an email containing a link. Please click on this link to complete the registration. For security purposes this link will only remain valid for 24 hours. If it expires you will need to repeat the registration process again.

    Once you have followed the activation link, the registration process is complete!

    You will be ready to start making bookings by choosing ‘Log on’ from the ‘Your account’ section (so remember to bookmark it).

    If you require help making a booking please use click ‘Help’ in the menu – or feel free to email us at icard.enquiries@ipswich.gov.uk.

    What if I don’t know my iCard number?

    A member of our staff can find your iCard number for you just by asking you for a few personal details. If you’d like to find this out ahead of your first visit, please complete our enquiry form.

    I'm trying to book online but each session has a message next to it saying "unavailable without live membership"?

    If this message appears it means you will need to choose one of our new membership options before you can book your activities. You can select your new membership online here. Once this is selected and you’ve paid the interim payment (if applicable), you will then be able to book your sessions. 

    I've chosen a new membership option and I'm struggling to register for online booking?

    Before booking online you’ll need to register. You’ll need your unique member number (this will have been emailed to you if you signed up for your membership online, otherwise you can request this through our enquiry form). If your registration is successful, you will be emailed with a link to set your password. If your registration says ‘unsuccessful’, we may have incorrect details for you on our system. If this is the case, please submit an online enquiry and a member of our team can check this for you. 

    Your Visit

    Will I need to sign-in for my activity at reception as normal?

    Yes, but there will also be self-serve tablets for customers to use. You will need to have your name and iCard number available as well as details of the session you have booked for.

    Please arrive no earlier than 10 mins before your session starts. We need to maintain social distancing in our facilities and can only have limited people in reception at a time.

    I require a carer/helper to attend with me due to a medical condition – is this allowed?

    Yes, you are permitted to have a carer join you for your activity free of charge. For NHS Test and Trace purposes and to ensure social distancing is adhered to, carers will need to pre-book the activity using a free Bookings iCard and sign in with you at reception.

    Will I need to wear a face mask when visiting?

    You do not need to wear a mask in our facilities but are welcome to if you feel more comfortable doing so.

    How many people will be allowed in your fitness classes?

    All our fitness classes will have 20 spaces and will take place in the sports hall at Whitton Sports Centre.

    To ensure the equipment is thoroughly cleaned after each class, we will operate a reduced timetable with extended gaps between classes.

    There will be marked ‘zones’ to help customers stay socially distanced while taking part in the class.

    We will not have mats for customers to use at our fitness classes and customers must bring their own. Any equipment used in the class must not be shared and will be washed and sanitised down after every class.

    Please do not bring sweat towels onto the gym floor or into classes. This is to ensure that we limit any possible risk of spreading a virus, paper towels will be available for customers.

    Will I be required to queue on my way into a facility?

    During busy periods you may find that you need to queue before entering. We need to maintain social distancing in our facilities and can only have limited people in reception at a time.

    Please follow all signage displayed and staff instructions.

    We will be staggering session start/end times to reduce build-up in reception areas and waiting time for customers arriving.

    Will I have any issues accessing your facilities if I have a disability?

    Any new Covid-Secure safety measures, cleaning processes, and routes into, out of and through our facilities have been made inclusive and accessible for all. If you have any issues while visiting, please speak to a member of our team who will be happy to help.

    Can I still pay by cash?

    No, payments and bookings will not be taken in the centres.

    You will need to pre-book and pre-pay for all activities online before you visit, including gym, swimming, courts and classes. Pay-as-you-go customers will need to sign up for a free Booking iCard to do this.

    Will vending machines still be available to use?

    No, our vending machines will be unavailable until further notice. Water refill stations are available – please ensure you bring your own bottle as cups will not be provided.

    Will I be able to purchase items from your Swim Shops and Sports Shops?

    Our Swim Shops at Crown Pools and Fore Street Pool and our Sports Shops at our Sports Centres are all currently unavailable. Swim items can be purchased online at www.ipswichfit.co.uk/crown-swim-shop 

    Please ensure you bring essential equipment with you, such as exercise mats and badminton rackets, as we are unable to supply these to you.

    Are toilets still available and will they be cleaned regularly?

    Toilets will be available. Please follow the floor markings to navigate to and from the toilets.

    We have introduced enhanced cleaning processes and have a permanent cleaner on site to ensure all toilets and touch points are kept clean.

    Will water fountains still be available?

    Yes, water fountains will be available to fill bottles, but customers should wipe the fountain down before filling their bottle and must not drink directly from them. Anti-bacterial spray and paper towel will be available for you to use.

    Will I be able to use the changing rooms and lockers at your facilities?

    Changing rooms, showers and lockers at Whitton Sports Centre will remain unavailable to all customers during this phase of reopening. Please arrive in your sports clothing ready for your activity.

    Changing rooms and lockers will be available at Crown Pools and Fore Street Pool, but with social distancing measures in place. To limit time spent in changing areas we strongly encourage customers to arrive ‘beach-ready’ with swimming costumes underneath your clothing. You will be able to shower and change after your swim, but we would kindly ask you to only use these facilities if you need to, showering at home if possible.

    Will the Health Suite be reopening at Crown Pools?

    No, the Health Suite will remain closed until further notice.

    Do I need to bring my own fitness equipment, or can I still borrow it?

    We are currently unable to offer sports equipment for hire, customers must bring their own.

    Gyms

    Will you be restricting the number of people allowed in the gym?

    Each gym will have a maximum number of people allowed in at the same time. This will ensure that our staff and all members can maintain a safe distance from each other.

    Will I have to book to use the gym?

    Yes, access to the gym will be limited to pre-booked slots only. You can book your slot online.

    Please ensure you arrive no earlier than 10 mins before your slot.

    Is there a time limit on my visit to the gym?

    Yes, gym slots will be limited to 60 minutes at Whitton Sports Centre and 60 minutes at Crown Pools.

    Can I train with someone from the same household or bubble?

    Members of the same household or bubble can attend a gym session together but must adhere to social distancing guidelines when near other customers not from their household or bubble. Each individual must pre-book their own slot before they visit.

    Will I need to clean equipment after use?

    All our gyms will have cleaning stations with anti-bacterial spray and paper towels to enable customers to wipe down the equipment before and after use. We have a 30-minute break between slots to enable staff to fully clean and sanitise the equipment in the gym before the next slot starts.

    Please do not bring sweat towels onto the gym floor or into classes. This is to ensure that we limit any possible risk of spreading a virus, paper towel will be available for customers.

    If I use the gym at Crown Pools, can I go for a swim afterwards?

    No, Crown Pools is not currently open for public swimming.

    Swimming

    Will the pools be in use?

    Fore Street Pool will be reopen from Monday 17th August for public lane swimming and club/private hire.

    Crown Pools will reopen from Monday 17th August for club hire and from Monday 24th August for gym and swimming lessons.

    You will need to pre-book and pre-pay for all activities online before you visit.

    Will lane swimming be available?

    Lane swimming slots will be available at Fore Steet Pool only from Monday 17 August. You will need to pre-book a slot online before you visit. Payments and bookings will not be taken in the centres.

    Please ensure you arrive no earlier than 10 minutes before your slot.

    Lane swimming will not be available at Crown Pools until further notice.

    Is there a time limit on my visit to the pool?

    Yes, lane swimming slots at Fore Street Pool will be limited to 45 minutes.

    Will there be family swimming available in the leisure pool?

    No, leisure swimming at Crown Pools will remain unavailable until further notice. Families can book lane swimming slots at Fore Street Pool providing the children are able to swim lengths and keep 2 metres apart from people outside of their household or bubble. These slots aren’t designed for general splash and play.

    If I use the gym at Crown Pools, can I go for a swim afterwards?

    No, Crown Pools is not currently open for public swimming.

    Swimming Lessons

    I was paying for Swimming Lessons before you closed your facilities. Will I/my child still be able to attend the same lessons when you reopen?

    We will be offering priority re-booking for those who were booked onto lessons before – all of these customers will be contacted ahead of the reopening date. Please note the lesson days/times that you are offered may differ from before due to alterations made to our pool programme. 

    Can I still be a spectator for my child’s swimming lessons?

    We will be operating a ‘one parent per child’ policy which means that one parent will be permitted to attend swimming lessons with their child and be able to spectate from one of our safe viewing areas.

    Will changing rooms be available for my/my child’s swimming lessons?

    Changing rooms and lockers will be available at Crown Pools, but with social distancing measures in place. To limit time spent in changing areas we strongly encourage customers to arrive ‘beach-ready’ with swimming costumes underneath your clothing. You will be able to shower and change after your swim, but we would kindly ask you to only use these facilities if you need to, showering at home if possible.

    Contact Us

    Haven’t found what you’re looking for? Contact us using our online enquiry form and we’ll get back to you as soon as we can.

    ABOUT

    Jobs
    Cookie Policy
    Privacy Policy

     

    FOLLOW US

    Sign up to receive Ipswich Fit updates.

    You have Successfully Subscribed!

    Sign up to receive Job alerts from Ipswich Borough Council.

    You have Successfully Subscribed!